Horrible Experience with one of the most heartless and nasty individuals I’ve ever dealt with. Irene Dzhanashiya. Read before you consider booking this venue or you will make the same mistake as us. I have now had to get lawyers to write to this individual and the company to request the rest our money back. I paste below the facts.
If anyone would like to join us in a multi group court proceedings against this company, please contact me.
They have until 4pm on 20th July
If my funds are returned, I will remove this review immediately.
Dear Irene,
I am sending this last email to ask you to give you one final opportunity to handle this amicably before our solicitor takes the next steps. Charlie Lynn is our solicitor and is copied in. We will issue proceedings tomorrow 6th July to recover our losses against you.
Please note the below: -
We had a walk round with a very nice lady on Tuesday 28th June 2022.
We paid the deposit of 17500 euros – on 28th June 2022
We sent the contract back on 1st July 2022 @ 12:00 (attached)
We queried the outside canopy/structure on 1st July 2022 @ 16:25 with you – 4 hours and 25 mins after the contract was sent to you
We were shown everything and the lady showed us an outside area which had a glass greenhouse style party/dining area – we were told explicitly this was included along with the entire grounds except the smaller villa on the complex.
We were highlighted that this was not included by a wedding planner called “Lake Como Wedding Planners” who advised this was chargeable and 60,000 euros!!
We immediately queried this with you
You confirmed on 1st July 2022 @ 15:56 “I am sorry for that
But you should have asked me
That is really how it works!
I never propose it to anyone
But if you like
Not to have you disappointed
We can cancel the rental contract and I will refund you 16500 euro
Just to keep 1k for the time and services
For your info
Normally we ask only for the visit - visit fee - 500 euro
When the Villa is sold out and the new coming clients insist to see it
Let me know your decision
I am ready to cancel the contract and to refund 16500 now if you give me the bank data
I will issue an invoice for 1000 euro for any services will be suitable for your company expenses
Let me know
I am fully at your disposal and fine with any of your decision “
Highlighted above are the important points. You confirm yourself that a visit fee is 500 euros. Yet you have decided, unfairly, to withhold £2550.75.
At 16:56 you told us the cost for a visit is 500 euros and at 19:07, you change your mind. Its in writing. You already committed to those costs but have chosen.
You later then confirms “You were not fine with that offer and it is not at the table any more - after the reaction you expressed” two hours later
I have attached some correspondence. You yourself confirm this information.
We have received a refund of £12,595.52. We paid £15,146.27 (17500 euros) – we are short £2550.75. in the space of two hours, you have decided to hold another £2050.75 for no reason.
We went over to Lake Como to specifically view this venue. We were not advised at any time of any costs associated with this visit. We have all the whatsapp and email conversations to show it.
Attached are reviews on google to use in the letter which show we are not the only ones who are suffering as a result of your handling of situations. We will add our review to this and into the public domain if we do not receive our remaining refund.
Finally, we want to move on but it is not fair or just for you to withhold our funds. You have made clear the costs you would apply, yet you decide to apply more for no reason. You agreed to the contract ending, you offered a refund without me asking you and then you decided to change the terms of the refund without due reason.
We request that you please send our funds back of £2550.75 to bring an end to this matter and allow everyone to move on. We confirm in receipt of this, you will not hear anything from us, our solicitor and we will not review our experience.
